![]() ![]() However, the Postal Service has opportunities to improve program quality and effectiveness related to appointment scheduling, data accuracy, coordination with State Department stakeholders, and performance goals. Passport application acceptance operations nationwide were generally compliant with State Department standards. Appointments are also monitored by Postal Service Headquarters staff using the “Passport Dashboard.” Prior to the implementation of the Scheduler in 2017, a customer had to call or visit a post office to schedule an appointment. Postal Service retail employees and supervisors view and manage upcoming appointments through the internal My Post Office application. Scheduled appointments are recorded in the Retail Customer Appointment Scheduler (Scheduler). Management began to allow walk-in appointments again in May 2021, at the discretion of local facility management.Ĭustomers can schedule appointments through four channels: website, customer care phone line, self-service kiosks, or in-person at a post office. Compared to FY 2019, this was a 34 percent decline in volume and $101.4 million decline in revenue, both of which were likely attributed to a decrease in international travel during the COVID-19 pandemic.ĭue to the pandemic and following safety guidelines, in March 2020, the Postal Service no longer allowed walk-in appointments and began conducting passport transactions by appointment only. During fiscal year (FY) 2020, the Postal Service processed approximately 4.4 million first-time passport applications, generating $197.3 million in acceptance and photo fee revenue. The Postal Service and State Department have an interagency agreement that governs passport acceptance.Īs of December 2020, the Postal Service had over 31,000 retail offices, of which 4,834 processed passport applications. The Postal Service’s role is to accept passport applications at designated facilities, ensure all application documents are correct, and submit documents to the State Department. passports, and ensuring program integrity. ![]() This includes designating entities to accept passport applications, providing passport information to the public, issuing U.S. The State Department is primarily responsible for nationwide passport services. Since 1975, the Postal Service has leveraged its expansive retail network to accept passport applications on behalf of the U.S. embassy or consulate if you are applying outside the United States.Our objective was to assess the Postal Service’s passport application acceptance operations and identify opportunities for improvement. If you are deaf or hard of hearing, call 1-88 for TDD/TTY teletype services.Eastern Time, and Saturdays and Sundays from 10:00 a.m. Representatives are available Mondays through Fridays from 8:00 a.m.Appointments are limited and we cannot guarantee one will be available. Make an appointment online if you need a foreign visa within the next 28 days. Make an appointment online to go to a passport agency or center. I have not applied yet I'm traveling in 14 days or less. Subscribe to email updates about your application status. ![]() We are working around the clock to issue your passport. Do not call unless you are changing your mailing address, upgrading to expedited service, or requesting 1-2 day delivery of your completed passport. ![]()
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